Smart TV problems we fix
- Stuck on the SONY logo or restarting in a loop (boot loop)
- Very slow menus, apps freezing or crashing, "storage full" messages
- Wi-Fi not connecting or keeps dropping; Bluetooth not working
- YouTube, Netflix, Prime Video or other apps not opening
- Voice remote / Google Assistant not working
- Chromecast / screen mirroring problems
- Software update failed or stuck
Seeing this on your Sony TV?
Try these first (free)
- Unplug the TV from the wall for 2–3 minutes, then turn it on again.
- Settings → Apps → clear cache of the misbehaving app; uninstall apps you don't use to free storage.
- Settings → System → About → System software update.
- Restart your Wi-Fi router and re-enter the Wi-Fi password on the TV.
Still not working, or the TV won't get past the logo? Don't keep forcing factory resets on a TV that is boot-looping — it can make a failing storage chip worse. Book a technician instead.
Software fix or hardware repair?
If the TV boots but misbehaves, it is usually software — we clean up storage, reinstall or update the firmware and set the TV up again. If it boot-loops, freezes even after a reset, or loses Wi-Fi constantly, the cause is often the main board's eMMC storage or the Wi-Fi module, which we repair or replace. See motherboard repair.
Visit and diagnosis charges are told to you on the phone before the visit. Repair work starts only after you approve the quote.